FAQs

Our products come with a 1-year warranty from the dispatch date, extendable to 3 years at no extra cost, provided they undergo annual maintenance by SAN or an authorized SAN lab. The warranty covers construction defects and material flaws, excluding wear and tear of end tool components like door breaker teeth, spreader arms, and cutter blades.

We are certified under ISO 9001:2015, reflecting our compliance with international quality management standards. Additionally, we adhere to AS9100, an defence-specific standard that enhances ISO 9001 by adding safety and quality requirements, emphasizing risk management and continuous improvement from design to servicing.

SAN Tactical is headquartered at Nahal Havushit St 3, Qiryat Shemona, Israel, serving as the heart of our operations and innovation. In addition to our main office, we have established authorized laboratories in the UK, Japan, and the US. These strategically located facilities enhance our global presence and capability to provide localized support, maintenance, and training services. They are integral to our commitment to excellence, enabling us to efficiently cater to the needs of our clients worldwide with the same high standards of quality and reliability associated with the SAN Tactical brand.

We conduct our comprehensive training courses at our dedicated academies located in Israel, the USA, the UK, and Japan, designed to provide in-depth knowledge and skills for the effective use of our breaching equipment. Additionally, SAN can deploy our experienced instructors, who are ex-special forces members, to deliver training directly at your unit’s location, subject to logistical arrangements that ensure the successful execution of the course.

While SAN’s Breaching Kit is designed for operational efficiency, allowing a single tactical operator to use it effectively, the optimal deployment of the kit can vary based on the complexity and demands of the specific mission. For standard operations, one operator is sufficient to operate the kit proficiently. However, for more complex scenarios or when time is critical, teams may benefit from having multiple operators trained in the kit’s use. This approach not only enhances operational flexibility but also ensures redundancy and support during high-stakes operations. SAN Tactical recommends that units assess their specific needs and operational context to determine the ideal number of operators for their missions.

For orders within Israel, we strive to complete delivery within 4 weeks from the order confirmation date. International orders typically have an expected delivery timeframe of 8-12 weeks, depending on the destination and customs processing. We work closely with reliable shipping partners to ensure timely delivery and provide tracking information for all orders. Expedited shipping options are available upon request, subject to additional charges.

To become an authorized dealer or distributor for SAN Tactical products, interested parties should start by submitting an inquiry through our website or contacting our business development team directly. Applicants are required to provide information about their business, including market reach, experience in the defense or tactical equipment sector, and distribution capabilities. Following the initial review, we conduct a thorough evaluation process to ensure alignment with our standards and values. Approved dealers and distributors will receive training, support, and access to exclusive resources to successfully market and sell SAN Tactical products.